BIS CARE:
This app allows you to find all licensed manufacturers and products in India. Our app will allow you to find any product or item that is registered as a licensed product under the Licence Rules or Hallmark, Registration Mark on an item.
You can also use it to find out more about the product you wish to purchase. You can find information like the validity of the registration, as well as its scope. Report any misuse, substandard products, and misleading claims.
You can track all products that you sell, whether they’re branded or unbranded. Report any fakes, false claims or misuse of your trademark.
- Product certification
- Information on Standards
- Registration of complaints
- Notifications
- Easy-to-Use Interface
Product certification:
The BIS certifies products to ensure that they meet specific safety, performance, and quality standards. This is a guide to help you navigate the BIS Care app and product certification in general.
The steps for product certification:
- Understanding the Standards Identify Indian standards relevant to your product categories. These standards are listed on the BIS site.
- Gather Documentation: Collect all documents necessary for certification, including test reports, details of manufacturing, and information about quality management systems.
- Request Certification
- App When using BIS Care, you will find an option for product certification. Fill in all the required details by following the instructions.
- Online Portal You can also apply via the BIS Website.
- Send Samples You may be required to send samples of your products for testing at a BIS recognized laboratory.
- Evaluation and Testing : A product is tested according to the standards. BIS evaluates the results.
- Certification If your product is approved, it will be given a mark of certification (as the ISI marks) that can then be applied to the products.
- Compliance and Renewal: Be aware of renewal processes and standards to ensure compliance.
Standards Information
Standards refer to guidelines and requirements that are set forth by various organizations, such as the Bureau of Indian Standards. Standards are important for safety, interoperability, and quality. How to understand and access standards:
Information on Standards:
- BIS Web Site The BIS web site provides an extensive database of standards. Search for standards using:
- Category
- Standard Number
- Key Words
- App BIS Care
- Look for the standards section in the app.
- Enter keywords or relevant information to search for standards.
- Publications and Documents BIS produces documents which detail standards, guidelines and procedures. You can download or view these documents online.
Standard Types:
- Product Standards : Product specifications that must be met to ensure product safety and performance.
- Quality Standards : Standards that evaluate the quality of production processes and their outputs.
- Test Methods : Procedures for evaluating performance and safety.
Registering complaints
Consumers can register complaints at the Bureau of Indian Standards to voice concerns about product certification or quality. How to file a complaint using BIS’s CARE mobile app.
How to register a complaint:
- Launch BIS Care App: Open the app.
- Find the Complaints Section. Look for the option “Register Complaint”.
- Fill out the details
- Provide your personal information (name, contact details).
- Please describe the nature of your complaint.
- Please include any pertinent details, such as the product name, number of certifications, or issues you encountered.
- Complaint: Fill out all the fields and submit the complaint via the app.
- Track your Complaint Some apps let you track the progress of the complaint. Find a section with updates and feedback.
DownloadLink
Other ways to register complaints:
- BIS website You can register your complaint directly on the BIS’ official site, in either a section dedicated to complaints or services for consumers.
- Contact by Phone or Email You can contact BIS via their official email or helpline if you prefer.
The importance of registering complaints:
- Consumer Rights : This ensures consumers have the right to voice concerns about product quality and safety.
- Accountability Encourages the manufacturers to keep high standards.